When humans connect with data.
Today, the industrial market is highly responsive to change and new challenges – volatility is the new normal. Your processes need to run robustly and efficiently to get the most out of the peaks so you can focus on your core operations and grow your business. And it's the details that make the difference between your success and failure, whether you're ready or not to take full advantage of the available data and human expertise.
Predictable costs, plant availability and risk sharing to help you achieve your long-term goals
Through our service agreements, you directly leverage the experience, expertise, and portfolio of a leading turbomachinery OEM. Your competitive edge benefits from data based decision making which leads to improved machine operations both through unplanned shutdown reduction and long-term improvement measures for availability and efficiency.
Every industrial plant operator faces individual challenges. Configure our services according to your needs gaining peace of mind and time at your own disposal.
Digital & Service Agreements tailored for you
PrimeServ Assist +
- Real time visualization and analysis of machine condition
- 24/7 TechLine including remote support and technical consultancy
- Key account team ensures quick access to MAN Energy Solutions resources
- Proposal for improvements, root cause analysis, report
- Priority in all MAN Energy Solutions process & Field Service mobilization
- Maintenance strategy adjusted to your demand
- Spare parts recommendations, supply and management
- Availability guarantee based on individual evaluation
Long Term Service Agreements +
- Real time visualization and analysis of machine condition
- 24/7 TechLine including remote support and technical consultancy
- Key account team ensures quick access to MAN Energy Solutions resources
- Proposal for improvements, root cause analysis, report
- Priority in all MAN ES process & Field Service mobilization
- Maintenance strategy adjusted to your demand
- Spare parts recommendations, supply and management
- Availability guarantee based on individual evaluation
Availability Guarantee
- Real time visualization and analysis of machine condition
- 24/7 TechLine including remote support and technical consultancy
- Key account team ensures quick access to MAN Energy Solutions resources
- Proposal for improvements, root cause analysis, report
- Priority in all MAN ES process & Field Service mobilization
- Maintenance strategy adjusted to your demand
- Spare parts recommendations, supply and management
- Availability guarantee based on individual evaluation
Do you want to improve your machine operations through digital monitoring and a dedicated service engineer?
We can be that strong partner at your side. With our digital service agreements, you take the digital capabilities of your plant to the next level.
PrimeServ Assist will bring remote diagnostics, anomaly detection, and 24/7 TechLine support to you. A dedicated machine expert crunches your live machine data and provides comprehensive reports and top-notch operational consulting. They notify you before issues materialize, recommend preventive steps, and highlight potential for improved performance. Enhanced monitoring, machine analytics, and our algorithms give you an insight into the turbomachinery at the heart of your plant you can capitalize on to boost overall plant performance, one KPI at a time.
Immediate added value with MAN Energy Solutions Digital & Service Agreements
Long Term Service Agreements & Operation and Maintenance Agreements
References
Gas Export
Service Agreement: Long-term Service Agreement
Country: Norway
Application: Gas Export
Scope:
- PrimeServ Assist Premium (remote monitoring)
-
Technical Support
-
EyeTech
Fleet: 1x tandem HOFIM RB45
Contract Term: Started in 2020
Power Generation CHP
Service Agreement: Long-term Service Agreement
Country: Hungary
Application: Power Generation - CHP
Scope:
- Contract Management
- Remote monitoring incl. trend analyses
- Condition based Maintenance
- Half-yearly Reports
- Technical Consultancy
- On-site Assistance (Call out Arrangement)
- Spare Parts Management
- Training
Fleet: Steam Turbine, Expander, Axial Compressor, Radial Compressor
Contract Term: Started in 2012
Power Generation
Service Agreement: Long-term Service Agreement
Country: Norway
Application: Power Generation
Scope:
- Contract Management
- Remote monitoring incl. regular trend analyses
- Condition based Maintenance
- Reports
- Technical Consultancy
- On-site Assistance
- Spare Parts Management
- Training
Fleet: Steam Turbine, Generator
Contract Term: Started in 2020
Refinenery
Service Agreement: Long-term Service Agreement
Country: Italy
Application: Downstream (Refinery)
Scope:
- Contract Management
- Remote monitoring support incl. regular trend analyses
-
Harmonization of similar compressors
-
Optimization of spare parts management
-
Reduction of repair time for planned and unplanned repairs
-
Call-out arrangement for unscheduled maintenance
-
Field service
- Training
Fleet: 6 Trains with a total of 8 Screw Compressorsr
Contract Term: Started in 2019
Chemical Industry
Service Agreement: Long-term Service Agreement
Country: Spain
Application: Chemical Industry
Scope:
-
Storage and conservation under warranty for critical spare parts up to 10 years
- Dispatch to site within 48 hours after call for stored parts
- Field Service
- Remote service support (24/7 Hotline)
Fleet: 1 RIK Unit
Contract Term: Started in 2019
Fertizlizer Industry
Service Agreement: Long-term Service Agreement
Country: Hungary
Application: Fertilizer Industry
Scope:
- Contract Management
- Remote monitoring incl. trend analyses
- Condition based maintenance
- Quarterly Reports
- Technical Consultancy
- On-site Assistance (Call out Arrangement)
- Spare Parts Management
- Training
Fleet: Steam Turbine, Expander, Axial Compressor, Radial Compressor
Contract Term: Started in 2012
PrimeServ Assist powered by MAN CEON
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Do you want greater predictability and availability in your plant operations?
We want to make sure you get a service agreement in the configuration that best serves your needs. Our experts help you explore service capabilities that make sense for the overall performance of your plant. They explain the benefits of services and add-ons and highlight synergy effects. In short: We offer you the consulting you need to tailor our services in a way that best benefits your plant and your long-term goals.