AI as an enabler for innovative service solutions
With demand for energy higher than ever and the green transition underway, the availability and efficiency of your turbomachinery are key to business success. At MAN PrimeServ, we support you throughout the equipment life cycle with our digital services: improving the performance of your machinery, enhancing availability and efficiency, and consequently increasing your rate of production. Our detailed knowledge of your machinery as Original Equipment Manufacturer (OEM) and our highly-skilled support team have always been key elements of our service. A third element is now added through AI-based machine learning and big data analytics.
Deep knowledge at your service
Your turbomachinery’s in-built sensors generate vast amounts of valuable data. With this data, you can optimize the performance of your machinery, enhance availability and efficiency and consequently increase your rate of production. That is why, at MAN PrimeServ, we offer digital services with immediate benefits.
Collecting real data from applications
The key to successful data analytics and machine learning is the collection of relevant high-quality data. As OEM, we have equipped your turbomachinery with exactly the sensors needed to analyze its health and efficiency during the equipment life cycle. We continuously ensure that data collection components, transmission, and storage follow the highest security standards.
MAN CEON makes data actionable
The MAN CEON cloud-based digital platform leverages the data collected and makes critical insights available to users, using proven AI techniques such as machine learning to assess equipment health, generate alerts, and provide actionable insights to our engineers and users. Our algorithms are based on data gathered and developed in collaboration with Volkswagen Data:Lab over nearly 25 years. Combining AI with a continuous flow of high-quality data and our internal knowledge of your asset configurations allows for tailor-made expert insights at all times.
Where human and AI connect
The insights generated by our algorithms in the MAN CEON are streamed continuously to the MAN PrimeServ Remote Operations Center (ROC) via our dedicated user interface. Here, we translate complex data analysis into actionable visualizations and automatic alerts. These enable our staff in the PrimeServ ROC to identify and cluster critical operation conditions and reliably detect anomalies to evaluate the status of your machinery.
Always by your side
At our PrimeServ ROC, skilled service engineers monitor and evaluate any issues flagged by the algorithms. If action is required on site, we proactively notify your engineers and technicians and advise them as appropriate.
You have at your disposal:
- a dedicated service engineer fully familiarized with the setup, actual condition, and history of your machine
- an interdisciplinary expert team of data scientists and engineers
- additional support from a technical consulting team.
Full life cycle support and benefits
| Product life cycle | Benefits |
| Warranty phase | Detection and elimination of early operational difficulties, 24/7 personalized support for operation team, building reliable data base for algorithms |
| Normal operation | Proactive service approach and quick remote support, efficiency optimization |
| Operational inspection | Operational inspections largely replaced by monitoring |
| Inspections and turnarounds | Flexible scheduling of maintenance activities, data-based decisions for projects and spare part management |
| Unplanned shutdowns | Minimized risk of unplanned shutdowns and reduced downtime |
| Replacement / extension of useful life | Easier development of a footprint solution and better determination of timeline for required replacement |
Service packages
PrimeServ Digital Service Agreements
PrimeServ Assist
PrimeServ Connect
Data transfer: secure individual solutions
Our digital services are designed to protect your asset data. We help you shield your network against cyber attacks to keep your equipment, staff and company safe. Our solutions meet IT security standards and include the following layers:
- Read-only interface: It is not possible for the control system to be written to or interacted with.
- Zero trust hardware and software: No USB, SSH1, or login facilities
- End-to-end encryption: Using the latest TLS2 technology to ensure secure transmission, ingestion, and processing of customer data. In accordance with IEC 62443, approved for Navy and Defense utilization.
- Secure cloud: Our hosting environment in Germany uses the latest in cyber security detection and prevention technology.
- Secure data: Your data is restricted to a need-to-know principle. Our granular authorization model minimizes access to unauthorized users
Get digital service
Downtime is costly, especially unscheduled downtime. With our OEM know-how and MAN CEON platform we can offer you tailor-made digital services that improve the efficiency and productivity of your MAN equipment.