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PrimeServ Assist digital solutions move you to net zero and increase your efficiency

Using cutting-edge digital solutions like PrimeServ Assist is a win-win for marine businesses. It helps you decarbonize while increasing your economic efficiency at the same time. PrimeServ Assist lets you easily stay ahead of the game by optimizing your MAN equipment, software, and systems.

As one of the major pillars of MAN Energy Solutions' digitalization strategy, PrimeServ Assist uses data-driven solutions and software to ensure our customers get the most out of their assets. We constantly develop and improve our technology to increase efficiency and promote safety, as well as secure our customers’ assets against cybercrime.

Our Advise & Assist program is a major component of PrimeServ Assist. It maximizes your productivity by reducing scheduled as well as unscheduled downtime. How? With long-term service agreements that cover all needed repairs, OEM parts, on-site expertise, remote digital support, and maintenance.

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How PrimeServ Assist adds value

PrimeServ Assist gives your business multiple commercial and operational advantages

PrimeServ Assist is a proactive 24/7 service driven by engine specialists in Copenhagen and other places around the world. PrimeServ Assist gives you access to the CEON dashboard, which displays the current condition of your engine. You can also access special dashboards with scatter plots or trend curves to get an even deeper understanding of the engine's behavior. The combination of machine data, advanced analytics, and MAN expertise helps you optimize not only your daily operations, but also the efficiency and maintenance of your marine engines, be they two-stroke or four-stroke, powered by diesel, gas or future fuels.

Better decision-making


To make the right decisions, you need the right processed data. Developed by the same people who designed your equipment in the first place, PrimeServ Assist gives you the operational insights and advice you need to define deviation levels and specific reference points to optimize performance. PrimeServ Assist enables you to maximize the availability, efficiency, and safety of your fleet or plant, generating immediate results that enhance profitability – and ensuring you maintain your reputation for reliability in target markets.

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OPEX reductions


PrimeServ Assist helps you to reduce OPEX costs. By ensuring your equipment stays running at peak performance, you can avoid the significant costs of downtime – both in terms of maintenance and lost revenue. Maintaining equipment efficiency keeps fuel consumption low and emissions within specified levels. Furthermore, as a continuous service that proactively monitors your equipment for you and advises on any necessary action, PrimeServ Assist frees up your crew to focus on other core business tasks.

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Maximized uptime


PrimeServ Assist is all about maximizing uptime and making machinery maintenance scheduling more efficient. Condition-based maintenance (CBM) is based on in-depth evaluation of real-time component condition and operation inputs. This proactive solution enables fleet managers, as well as on-site decision makers, to plan maintenance tasks for selected components. This reduces the risks and costs of unplanned downtime, leading to increased equipment availability and reliability.

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AI-driven performance


The earlier you know about a potential anomaly or optimization, the earlier the maintenance team can take action. By combining AI algorithms designed specifically for your equipment with our technical experts' unparalleled knowledge, we give you the decision-making insight you need to resolve issues and increase performance. No matter when or where it happens, the moment we notice something that’s not right, you will be instantly notified with details and solutions.

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Improved vessel maintenance


The benefits of the digital transformation of engine maintenance include better risk and resource management, productivity, agility, and profitability. Going digital allows you to go beyond corrective maintenance, which is carried out only when anomalies are detected or in case of failure, and beyond planned or preventive maintenance, which is carried out at pre-determined intervals. PrimeServ Assist enables condition-based maintenance. Condition-based maintenance uses sensor data and analytics to fix issues; it is carried out when pre-defined conditions or thresholds are met. Proactive maintenance adds AI capabilities to foresee issues.

Condition monitoring


Condition monitoring is essential to the successful operation of all vessels. For high-value, mission-critical assets such as marine engines, it is a cornerstone of risk management and a precondition for maintenance strategies that can significantly improve operational reliability, prevent catastrophic failures and unplanned downtime, and lower OPEX. Lube oil analysis, vibration measurement, and vibration analysis are of vital importance in machinery condition monitoring and proactive maintenance strategy.

Continuous lube oil analysis

continuous-lube-oil analysis

70% of all engine anomalies can be detected in lube oil. Continuous lube oil analysis is a powerful way to detect small anomalies and nip emerging problems in the bud. It always provides vital diagnostic information, including during high-risk situations such as cold starts. Periodic lube oil inspections complement this non-stop vigilance with deeper analyses that give more information on the oil and what it reveals about the engine. Fuel oil change management is key to decarbonization, and condition monitoring is key to fuel oil change management.

Expertise and knowledge for your industry

We are the longstanding experts and leading digital supplier for the Marine, Power, and Turbo industries. We know our marine and power engines as well as turbo compressors inside and out. We know their data backwards and forwards. We share our insights with you to increase your efficiency and maintain your lead – as well as help you achieve net zero. Find out how PrimeServ Assist can help you.


Explore digitalization at MAN Energy Solutions

Our digital solutions – present and future – are modular and can be customized to each business's specific need. From enhancing cybersecurity to optimizing operations, from significantly reducing fuel consumption to ensuring regulatory compliance.

Our years of industry experience combined with the latest digital technology makes us the perfect partner for our clients’ transformation.


Powered by MAN CEON

PrimeServ Assist is powered by MAN CEON, the backbone of our digital services offering, which is securely linked to your equipment via an end-to-end encrypted TLS connection.

MAN CEON receives all relevant operating data in real time from hundreds of sensors on your engines, turbines, and compressors before analyzing it using highly advanced algorithms, machine learning, and AI. The results are constantly monitored by experts who can detect anomalies at an early stage and proactively respond with expert advice and solutions via video and audio live-chats.


Always up, always on

MAN experts are connected by a global network to ensure round-the-clock proactive PrimeServ Assist services. If your organization is interested in MAN PrimeServ Assist, contact us now.


Explore our interactive marine propulsion systems

Click here to access our Interactive Product Experience and see how MAN marine products make sea-going vessels more efficient and reliable. Each of the products shown have their own key features displayed in 3D and explained. Explore our two-stroke main engine, GenSets, turbocharger, CP propeller and control system and our innovative digital offering “PrimeServ Assist”.
Go to Interactive Product Experience


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How PrimeServ Assist will help you maximize your equipment availability, safety and efficiency

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How Ibaizabal Tankers benefits from PrimeServ Assist

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A sharp eye to ensure ideal operation


  • Always at your side
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  • Dynamic Simulation
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  • MAN Engine Vault
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  • Operation intelligence
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  • Performance Measurement Indicator
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  • PrimeServ Assist
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  • PrimeServ Assist Add-on Remote parameter re-configuration
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  • PrimeServ Assist Digitalization
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  • PrimeServ Assist Four-stroke Brochure
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  • PrimeServ Assist General Brochure
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  • PrimeServ Assist Lube oil monitoring Add-on
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  • PrimeServ digital services
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  • Sea ahead. We believe in the power of Digital
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  • Sea ahead. We believe in the power of Digital.
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  • Sea ahead. We believe in the power of Digital.
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