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Your way to net zero and increased efficiency

Using cutting-edge digital service solutions like PrimeServ Assist is a win-win for marine and power businesses. It helps you decarbonize while increasing your economic efficiency at the same time. PrimeServ Assist lets you easily stay ahead of the game by optimizing your MAN equipment, software, and systems.

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Introducing PrimeServ Assist

PrimeServ Assist is a proactive 24/7 service driven by data, AI and MAN experts all around the world. With PrimeServ Assist you get access to MAN’s digital platform MAN CEON, with end-user applications that display the current condition of your connected assets. You can also access special dashboards with scatter plots or trend curves to get an even deeper understanding of the MAN equipment behavior.

As one of the major pillars of MAN Energy Solutions’ digitalization strategy, PrimeServ Assist uses data, AI and human expertise to ensure you get the most out of your assets. We constantly develop and improve our technology to increase efficiency and safety, as well as secure our customers’ assets against cybercrime.

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Commercial and operational advantages 

PrimeServ Assist combines machine data, advanced analytics, and MAN expertise to optimize your operations and equipment efficiency, whether it's a two-stroke, four-stroke, or any MAN system powered by diesel, gas, or future fuels. With deep insights into the system’s performance, PrimeServ Assist maximizes your productivity, reducing scheduled as well as unscheduled downtime.

How PrimeServ Assist adds value

AI-driven performance

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Early detection of anomalies through AI and expert insights empowers decision-makers to take timely action, improving performance and preventing issues. Instant notifications ensure you're always informed with detailed solutions.

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Improved vessel operation

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The benefits of the digital transformation of engine maintenance include better risk and resource management, productivity, agility, and profitability. Going digital allows you to go beyond corrective maintenance, which is carried out only when anomalies are detected or in case of failure, and beyond planned or preventive maintenance, which is carried out at pre-determined intervals.

Condition monitoring

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Continuous condition monitoring for increased availability is vital for critical assets like engines. It enhances operational reliability, reduces the risk of failures, and lowers operational costs (OPEX).

  • Better decision-making

    To make the right decisions, you need the right processed data. Developed by the same people who designed your equipment in the first place, PrimeServ Assist gives you the operational insights and advice you need to define deviation levels and specific reference points to optimize performance. PrimeServ Assist enables you to maximize the availability, efficiency, and safety of your fleet or plant, generating immediate results that enhance profitability – and ensuring you maintain your reputation for reliability in target markets.
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  • Maximized uptime

    PrimeServ Assist is all about maximizing uptime and making machinery maintenance scheduling more efficient. Condition-based maintenance (CBM) is based on in-depth evaluation of real-time component condition and operation inputs. This proactive solution enables fleet managers, as well as on-site decision makers, to plan maintenance tasks for selected components. This reduces the risks and costs of unplanned downtime, leading to increased equipment availability and reliability.

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  • Continuous lube oil analysis (four-stroke only)

    70% of all engine anomalies can be detected in lube oil. Continuous lube oil analysis is a powerful way to detect small anomalies and nip emerging problems in the bud. It always provides vital diagnostic information, including during high-risk situations such as cold start. Periodic lube oil inspections complement this non-stop vigilance with deeper analyses that give more information on the oil and what it reveals about the engine. Fuel oil change management is key to decarbonization, and condition monitoring is key to fuel oil change management.

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  • OPEX reductions

    PrimeServ Assist helps you to reduce OPEX. By ensuring your equipment stays running at peak performance, you can avoid the significant costs of downtime – both in terms of maintenance and lost revenue. Maintaining equipment efficiency keeps fuel consumption low and emissions within specified levels. Furthermore, as a continuous service that continuously monitors your equipment for you and pro-actively advises on any necessary action, PrimeServ Assist frees up your crew to focus on other core business tasks.
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Expertise and knowledge for your industry

If your vessels or power plants are powered by MAN engines, you have good reason to trust our digital service solutions. We have created a digital ecosystem that collects, combines, and evaluates the data generated by MAN engines and other equipment and makes it actionable: so you can optimize processes and prevent failures, lowering fuel consumption and emissions, improving maintenance and repair, and staying ahead of the game.  

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Digital and Service agreements

Discover tailor-made digital services and service agreements that improve the efficiency and productivity of your equipment. We combine OEM expertise, the secure MAN CEON platform, and 24/7 global support; you get quick remote support and proactive service consulting. Monitoring replaces many inspections; maintenance activities and spare part management can be planned more flexibly. And you can make your decisions based on data. The benefits of full digital lifecycle support are for the long term.

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Explore our digital solutions

Our digital service solutions – present and future – are modular and can be customized to each business's specific need. From enhancing cybersecurity to optimizing operations, from significantly reducing fuel consumption to ensuring regulatory compliance.

Our years of industry experience combined with the latest digital technology makes us the perfect partner for our clients’ transformation.

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Powered by MAN CEON

PrimeServ Assist is powered by MAN CEON, the backbone of our digital service offering, which is securely linked to your equipment via an end-to-end encrypted TLS connection.

MAN CEON receives all relevant operating data in real time from hundreds of sensors on your engines, turbines, and compressors before analyzing it using highly advanced algorithms, machine learning, and AI. The results are constantly monitored by experts who can detect anomalies at an early stage and proactively respond with expert advice and solutions via video and audio live-chats.

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PrimeServ Assist helps us detect deviations in engine performance and analyze causes of failures. It allows us to control maintenance, prevent equipment failure, and manage OPEX.

José Maria Torre, fleet director of Ibaizabal Tankers

Always up, always on

MAN experts are connected by a global network to ensure round-the-clock proactive PrimeServ Assist services. If your organization is interested in MAN PrimeServ Assist, contact us now.

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Videos

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How Ibaizabal Tankers benefits from PrimeServ Assist

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Turbomachinery

A sharp eye to ensure ideal operation

MAN ExpertTalks

  • PrimeServ Assist: new features 2024

    MAN PrimeServ

    Join our digital journey: PrimeServ Assist exclusive insights

    MAN ExpertTalk
    MAN PrimeServ: Join our digital journey 2024 I four-stroke engines

    Ready to revolutionize your approach to digital solutions in the marine and power industry? Register for our new webinar and join our digital journey now. Unlock real-time insights and expert advice tailored for you: 

    ✔ Your asset's performance data on your mobile 
    ✔ Performance score at your fingertips
    ✔ Success stories for inspiration
     
    We go beyond the numbers and are addressing technical & commercial managers of the marine and power business running on MAN four-stroke engines (medium-speed, large-bore). Get to know to our digital solution "PrimeServ Assist" to monitor your engine in challenging times. Learn more about the latest updates and features.   

    Go to recording

Downloads

  • Adaptive Cooling
    pdf, 522 KB
  • Always at your side
    pdf, 853 KB
  • Battery Energy Storage System
    pdf, 545 KB
  • Lube oil monitoring
    pdf, 556 KB
  • MAN Alpha Propeller
    pdf, 545 KB
  • MAN Cryo Fuel Supply System
    pdf, 545 KB
  • MAN Engine Vault
    pdf, 9815 KB
  • MAN selective catalytic reduction system
    pdf, 547 KB
  • Operation intelligence
    pdf, 577 KB
  • PMI Adaptive Cylinder Control (ACCo)
    pdf, 468 KB
  • PrimeServ Assist
    pdf, 2934 KB
  • PrimeServ Assist Four-stroke Brochure
    pdf, 4140 KB
  • PrimeServ Assist General Brochure
    pdf, 6937 KB
  • PrimeServ digital services
    pdf, 3569 KB
  • Reliable and smokeless start
    pdf, 356 KB
  • Remote parameter re-configuration
    pdf, 555 KB
  • Sea ahead. We believe in the power of Digital
    pdf, 773 KB
  • Sea ahead. We believe in the power of Digital.
    pdf, 643 KB
  • Sea ahead. We believe in the power of Digital.
    pdf, 709 KB
  • Sea ahead. We believe in the power of Digital.
    pdf, 742 KB

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Join our digital journey: PrimeServ Assist exclusive insights

Ready to revolutionize your approach to digital solutions in the marine and power industry? Register for our new webinar and join our digital journey. Unlock real-time insights and expert advice tailored for you: 

  • Your asset's performance data on your mobile 
  • Performance score at your fingertips
  • Success stories for inspiration

    Go to recording