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  • For us it's monitoring performance. For you it’s maximizing output

  • For us it's remote monitoring. For you it’s reputation management

  • For us it's predicting anomalies. For you it'is protecting assets

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Welcome to PrimeServ Assist

Whether you operate a vessel, fleet, or plant, the success of your business rests upon the hardware that supports it. To stay competitive, now and in the future, it is crucial that your MAN equipment and systems perform flawlessly, with no unexpected downtime or maintenance costs, so you can focus on your core business.

With PrimeServ Assist, a continuous monitoring and advisory service powered by MAN CEON, you can optimize performance and uptime through real-time data, cutting-edge AI, and OEM, expert support. For you this means lower OPEX and the best possible availability, efficiency, and safety for the entire lifecycle of your machinery.

PrimeServ Assist is a complete solution for optimizing your MAN hardware, including all equipment and systems.


How PrimeServ Assist adds value

PrimeServ Assist brings multiple commercial and operational advantages to your business.

Better decision making


To make the right decisions, you need the right data. Developed by the same people that designed your equipment in the first place, PrimeServ Assist gives you the operational insights and proactive advice you need to define deviation levels and specific reference points to optimize performance. With no risk of travel restrictions affecting our service, PrimeServ Assist enables you to maximize the availability, efficiency, and safety of your fleet or plant, generating immediate results that directly enhance profitability – and ensure you maintain your reputation for reliability in target markets.

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OPEX reductions


PrimeServ Assist helps you to reduce OPEX costs. By ensuring your equipment stays running at peak performance, you can avoid the significant costs of downtime – both in terms of maintenance and lost revenue – and maintain its efficiency to keep fuel consumption low and emissions within specified levels. Furthermore, as a continuous service that proactively monitors your equipment for you and advises on any necessary action, PrimeServ Assist frees up your workforce to focus on other core business tasks.

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Greater uptime


PrimeServ Assist is all about maximizing uptime and making maintenance scheduling more predictable. Based on in-depth evaluation of real-time component condition and operation inputs (CBM), this predictive and proactive solution enables fleet and plant managers, as well as on-site decision makers, to plan maintenance tasks for selected components. This eliminates the risks and costs of unplanned downtime, leading to increased equipment availability and reliability.

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AI-driven performance


The earlier you know about a potential anomaly or optimization, the earlier you can take action. By utilizing AI algorithms designed specifically for your equipment and combining it with unparalleled knowledge from our technical experts, we give you the decision-making insight you need to resolve issues and increase performance. No matter when or where it happens, the moment we see something that’s not right, you get notified instantly with details and solutions.

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Powered by MAN CEON

PrimeServ Assist is powered by MAN CEON, the backbone of our digital services offering, which is securely linked to your equipment via an end-to-end encrypted TLS connection.

MAN CEON receives all relevant operating data in real time from hundreds of sensors on your engines, turbines, and compressors before analyzing it using highly advanced algorithms, machine learning, and AI. The results are constantly monitored by experts to detect anomalies at an early stage, who proactively respond to you with expert advice and solutions via video and audio live-chats.


Always up, always on

MAN experts are connected by a global network to ensure round-the-clock proactive PrimeServ Assist Assist services. If your organization is interested in MAN PrimeServ Assist Assist contact us now.


Learn more about MAN PrimeServ Assist service solutions for:


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How PrimeServ Assist will help you maximize your equipment availability, safety and efficiency

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How Ibaizabal Tankers benefit from PrimeServ Assist

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A sharp eye to ensure ideal operation


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